Refund policy

Nyan Gear Return, Cancellation & Warranty Policy

Order Cancellations — 15 Minutes

Orders may be canceled within 15 minutes of being placed.

After 15 minutes, orders may enter processing and fulfillment and cannot be canceled or modified, even if the order has not yet shipped.

If you miss the cancellation window, you must wait for the order to be delivered and request a return if the product qualifies under the return policy below.

Customers are responsible for reviewing their shipping address, product selection, quantities, and other order information before completing their purchase.

14-Day Return Policy

Eligible products may be returned within 14 days of delivery.

Products must meet all eligibility requirements below. All returns are inspected before a refund is approved.

Receiving authorization to send a product back does not guarantee a refund. Final eligibility is determined after Nyan Gear receives and inspects the returned product.

LED Backpacks

To qualify for a return:

  • The backpack must show no visible signs of use or wear.

  • All original tags must remain attached to the backpack handle.

  • The backpack must not have been ridden with or otherwise used.

  • The backpack must not be dirty, scratched, scuffed, damaged, washed, modified, or altered.

  • All originally included accessories and components must be returned.

Customers may open the shipping packaging and inspect the backpack.

However, removing the tags or using the backpack makes it ineligible for a standard return.

LED Leg Bags

To qualify for a return:

  • The leg bag must show no visible signs of use or wear.

  • The original protective plastic film must remain attached to the LED screen and must not have been removed or peeled back.

  • The leg bag must not have been ridden with or otherwise used.

  • All originally included accessories and components must be returned.

  • The product must not be damaged, modified, washed, or altered.

Once the protective screen film has been removed or peeled back, the leg bag is no longer eligible for a standard return or refund.

Removal of the protective film does not, by itself, eliminate coverage for an otherwise qualifying electronic defect under the 6-Month Technical Warranty.

Power Banks — Final Sale Once Opened

Power banks may be returned within 14 days of delivery only if their original retail packaging remains completely unopened and intact.

Once the packaging has been opened, cut, ripped, torn, or otherwise unsealed, the power bank is final sale and cannot be returned or refunded for a change of mind.

This does not affect any rights that may apply to a power bank that was defective when received.

Return Shipping & Refunds

For non-defective returns, the customer is responsible for all return shipping costs.

Original shipping charges are non-refundable.

Customers are responsible for ensuring their return reaches Nyan Gear. We strongly recommend using a shipping method that includes tracking. Nyan Gear is not responsible for return packages that are lost, stolen, misdelivered, or damaged while being shipped back to us.

Products must be securely packaged to prevent damage during return shipping.

A refund will not be issued until the returned product has been received and inspected by Nyan Gear.

If a product is returned with missing accessories, components, packaging, or other originally included items, or is returned in a condition that prevents it from being resold as new, Nyan Gear may deny the return or deduct an amount reasonably reflecting the missing or damaged components and reduction in value, where permitted by applicable law.

If a return is denied and the customer wants the product sent back, the customer is responsible for the cost of return shipping.

Approved refunds are issued to the original payment method. Processing times after approval may vary depending on the customer's bank or payment provider.

Nyan Gear does not offer exchanges between different product versions or models.

After 14 days, products are no longer eligible for a standard return or refund. Eligible warranty coverage may still apply.

Do not send a product back to Nyan Gear without first receiving return instructions. Unauthorized returns may be refused or may experience processing delays.

6-Month Limited Technical Warranty

Nyan Gear LED Backpacks and LED Leg Bags include a 6-month limited technical warranty beginning on the original date of delivery.

This warranty applies to qualifying defects in the product's LED screen and internal electronic components under normal intended use.

The warranty does not extend the 14-day return period and does not entitle the customer to a refund.

Covered Issues

Qualifying defects may include:

  • LED screen failure

  • LED lighting malfunction

  • Internal electronic failure

  • Other verified manufacturing defects involving the LED/electronic system

Nyan Gear will determine whether a reported issue qualifies for warranty coverage after reviewing the claim and any requested evidence.

Warranty Resolution

For an approved warranty claim, Nyan Gear may, at its discretion:

  • Troubleshoot the issue;

  • Repair the affected product or component;

  • Send a replacement LED screen or electronic component; or

  • Replace the product with the same or a functionally equivalent product.

The method used to resolve an approved warranty claim will be determined by Nyan Gear based on the nature of the issue.

A complete replacement product is not guaranteed when replacing a component or screen can reasonably resolve the problem.

Refunds are not provided under the 6-Month Technical Warranty.

Replacement products or components do not restart the original 6-month warranty period. Warranty coverage continues for the remainder of the original warranty period, except where otherwise required by applicable law.

Customers are responsible for shipping costs associated with warranty claims and replacements unless otherwise determined by Nyan Gear or required by applicable law.

Nyan Gear is not required to send a replacement product before the warranty claim has been reviewed and approved.

Nyan Gear may require photos, videos, troubleshooting, return of the defective component/product, or other reasonable evidence before approving a warranty claim.

What the Technical Warranty Does Not Cover

The 6-Month Technical Warranty does not cover problems resulting from:

  • Normal wear and tear

  • Scratches, scuffs, dents, or cosmetic damage

  • Motorcycle crashes, drops, falls, or impacts

  • Water damage or liquid intrusion

  • Improper use or care

  • Abuse or negligence

  • Unauthorized modifications, repairs, or alterations

  • Damage caused by improper charging, power sources, cables, or accessories

  • Damage caused by external devices or third-party accessories

  • Lost or stolen products

  • Damage occurring after the product has been resold or transferred

  • Damage that does not result from a defect in the LED/electronic system

The warranty applies only to qualifying manufacturing or electronic defects under normal intended use.

Proof of Purchase

Warranty coverage applies to the original purchaser and requires a valid Nyan Gear order number or other acceptable proof of purchase from Nyan Gear or an authorized Nyan Gear retailer.

Nyan Gear may request additional information reasonably necessary to verify the purchase and warranty eligibility.

6-Month Crash Replacement Program

The Nyan Gear Crash Replacement Program is intended for customers whose LED Backpack or LED Leg Bag is severely damaged in a motorcycle crash to the point that the product is no longer usable for its intended purpose.

Simply being involved in a motorcycle crash, fall, or tip-over does not automatically qualify a product for replacement.

What Qualifies

To qualify, the backpack or leg bag must be completely or substantially unusable as a result of the crash.

Examples may include:

  • Severe structural tearing or separation that prevents the bag from being used.

  • Major structural damage that prevents the bag from safely carrying its contents.

  • Zipper damage severe enough that the bag cannot be securely closed or used.

  • Extensive crash damage that makes the product unusable for its intended purpose.

Nyan Gear determines Crash Replacement eligibility after reviewing the submitted evidence.

What Does NOT Qualify

The following do not qualify for Crash Replacement:

  • Minor motorcycle falls

  • Tip-overs

  • A crash where the backpack or leg bag remains intact and usable

  • Scratches

  • Scuffs

  • Small tears

  • Small dents

  • Cosmetic damage

  • Minor zipper damage

  • Damage to the LED screen when the overall product remains usable

  • Normal wear and tear

If the backpack or leg bag can still reasonably be used for its intended purpose, the Crash Replacement claim may be denied.

Crash Replacement Process

Customers requesting a Crash Replacement must submit the required claim through the Warranty Form located in the Contact section of the Nyan Gear website.

Customers must provide:

  • Their order information

  • Details about the crash

  • Clear photos and/or video of the entire product

  • Close-up photos/video showing the damage

  • Any additional information reasonably requested by Nyan Gear

If the claim qualifies, Nyan Gear may ask the customer to participate in a short video about their experience for Nyan Gear's social media or marketing.

Completion of the requested video may be required before a Crash Replacement product is shipped.

Crash Replacement claims are subject to review and approval by Nyan Gear.

Customers are responsible for applicable shipping costs associated with Crash Replacement products.

How to Start a Warranty or Crash Replacement Claim

All Technical Warranty and Crash Replacement claims must be submitted using the Warranty Form located in the Contact section of the Nyan Gear website.

Submitting the Warranty Form is required to begin the claim process.

Customers should be prepared to provide:

  • Their order number or proof of purchase

  • A description of the problem

  • Clear photos and/or video showing the issue

  • Any additional information requested by Nyan Gear

Nyan Gear may also require customers to complete reasonable troubleshooting steps before a warranty replacement is approved.

Sending an email, direct message, social media message, or other communication does not replace submission of the required Warranty Form.

Submission of a Warranty Form does not guarantee approval. Each claim is reviewed to determine whether it meets the requirements of the applicable warranty or replacement program.

Customers should not ship products to Nyan Gear unless instructed to do so. Unsolicited or unauthorized shipments may be refused or may not be processed.

Abuse, Fraud & Excessive Claims

Nyan Gear reserves the right, to the extent permitted by applicable law, to deny a return, warranty claim, or Crash Replacement claim where there is evidence of fraud, abuse, intentional damage, misrepresentation, alteration of evidence, or repeated misuse of Nyan Gear's return or warranty programs.

Nyan Gear may request additional photos, video, product information, proof of purchase, or return of the product when reasonably necessary to verify a claim.

Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable law.