Start a Warranty Claim

A few quick steps and we'll take care of you. Approved claims ship a free replacement.

Where did you buy your Nyan Gear?

Let's find your order

Order number In your confirmation email (starts with #). Name or email on the order

Tell us about your purchase

Which store?

Date of purchase

Tell us about your Amazon order

Amazon order number In Amazon → Your Orders (format 123-4567890-1234567). Date of purchase

What's the issue?

Covered claims are for a technical failure (screen, lights, electronics, seams) or crash damage (Extended Warranty). We replace what's broken — cosmetic-only wear (scratches, scuffs) isn't covered.

What kind of damage? Bag / Leg Bag ID Find it in the app's Bluetooth section when you connect, or on the sticker inside the product. Which item? Describe the problem

Photos or video of the issue * 📷 Tap to add photos or a short video

A clear photo or short video of the problem is required to submit your claim.